Return & Refunds

Return

  • Items must be returned within 12 days of receipt.
  • Items must be undamaged.
  • Items must have all tags attached and be in original packaging
  • Items must be returned to our returns center,which we will mail you once your return request gets approved.

We do not offer free returns. Any returns costs will be at your own expense.

Refund

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at contact@skyites.com with the proof of postage information from your return carrier receipt and we will investigate this further.